
Guest Article “You don’t shift goods. You shift people”
I recently had the pleasure of speaking with my former Expedia colleague Artem Siminenko about one of the biggest topics shaping our industry: how travel companies can move from AI experimentation to real operational impact.
Our discussion explores why successful AI adoption is less about chatbots and more about redesigning workflows, modernising integrations, strengthening governance, and solving genuine business problems. We also discuss agentic travel, airline technology, GDS infrastructure, and why AI will amplify existing processes—for better or worse.










